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Tariff Details

Utility Start End
NAKURU WATER AND SANITATION SERVICES COMPANY LIMITED (NAWASSCO) 2017/2018 2021/2022
Block Approved Tariff (Ksh)

Residential Household

0-6 Fixed Charge Ksh.55
7-20 Ksh 68
21-50 Ksh 85
51-100 Ksh 100
100-300 Ksh 120
Above 300 Ksh 140

Commercial/Industrial

0-6 Ksh 65
7-20 Ksh 75
21-50 Ksh 90
51-100 Ksh 105
101-300 Ksh 125
Above 300 Ksh 145

Government Institutions

0-6 Ksh 65
7-20 Ksh 75
21-50 Ksh 90
51-100 Ksh 105
101-300 Ksh 125
Above 300 Ksh 145

Schools and Colleges

0-600 Ksh 60
601-1200 Ksh 90
Above 1200 Ksh 100

Water Kiosks

Per-M3 Fixed Charge Ksh.35

Resale at Water Kiosk

Per-20 Litres Fixed Charge Ksh.2

Bulk water supply

Per-M3 Fixed Charge Ksh.0

Water Bowser(Tanker)

Per-M3 Fixed Charge Ksh.0

Flat Rate (Un-metered)

Per-Month Fixed Charge Ksh.0

Prepaid Meters

Per-M3 Fixed Charge Ksh.0
Sewer Tariff
a) Sewerage is charged at 75% of the water billed for Residential/Domestic customers, Government and schools. b) Commercial /Industrial customers are charged at 100% of the water billed c) Disconnected water accounts shall be charged based on the average of the last three months’ sewer charges before the disconnection. d) Customers with no water connection but connected to the sewer system: i. Domestic Customers : flat rate of Ksh.300 per month ii. Government, Schools, Multi-dwelling units, Gated communities at 75% of the volume of water used as per the metered source of water. iii. Commercial/Industrial customers: at 100% of the volume of water used as per the metered source of water.

Meter Rent

Size (Inches) Approved Tariff (Ksh)
inches 50
inches 100
1 inch 250
1 inches 250
2 inches 250
3 inches 450
4 inches 800
6 inches 1250
8 inches and above 2000

Water Deposits

Connection Type Approved Tariff (Ksh)
Domestic 2500
Retail shops less than 10m3 3000
Retail shops more than 10m3 3500
Bar, restaurants less than 15 m3 4000
Bar, restaurants more than 15 m3 6000
Hotel class “A” and “B” less than 150 m3 12000
Hotel class “A” and “B” more than 150 m3 15000
Hotel class “C” and ‘D’ less than 150 m3 18000
Hotel class “C” and ‘D’ more than 150 m3 20000
Hospitals more than 150 m3  20000
Health centres less than 150 m3 12000
Schools and other institutions more than 200 m3 20000
Schools less than 200 m3 10000
Minor construction sites more than 200 m3 15000
Major construction sites more than 300 m3 50000
Light industries less than 200 m3 30000
Medium industrial between 200 m3 and300 m3 50000
Heavy industries more than 300 m3 100000
Water Kiosks 5000
Customers with only sewer connection to be charged a deposit equivalent to water connection

Other Charges

Service Approved Tariff (Ksh)
New water connection fee – Connection size: ½ inch to 1 inch 2500
New water connection fee – Connection size: 1.5 inches to 3 inches 7500
New water connection fee – Connection size above 3inches 15000
Water Reconnection fee – at meter point 1000
Water Reconnection fee – at mains 5,000 and double deposit
Tanker – 8000, 16,000 litres 2,500, 5,000 respectively per tanker within NAWASSCO area for all consumers
Replacement of stolen or damaged meters 100% of the market cost of the meter
Meter testing on request 500
Sewer Connection- Residential/ Domestic 5000
Sewer Connection- Commercial, Government, schools, Universities and Colleges 7500
Sewer Connection- Industrial 15000
Private sewer unblocking 2500
Leak detection services 1000
Sewer Reconnection fee 15000
Statement of account fees 200
For cutting off the supply at the request of the consumer 200
For turning on the supply otherwise than in respect of a first connection 200
Exhauster Services (Company Exhauster) 5,000 for other customers and 4,000 for informal settlements
Private Exhausters ( Dumping into the company’s sewer system) 15,000 per Truck per month

Penalties

Penalty Description Approved Tariff (Ksh)
Illegal water connection, -Commercial, Industry, Construction(Fraud) 100,000 plus estimated consumption during the period of the illegality
Illegal water connection, (Fraud) – Domestic 30,000 plus estimated consumption during the period of the illegality
Overcharging (fraud) at water kiosk 15000
Illegal sewer connection- Commercial, Industry, Construction 100000
Illegal sewer connection- Domestic, Government, schools, Universities & Colleges 30000
Dumping septic tank waste in non-designated points 30000
Self reconnection after cut off for non payment 5,000 and billing to be backdated from date of cut off
Surcharge for tampering with meters (this to include meter removal, reversing of meter etc) 5000
Surcharge for direct suction of water from the supply line using a pump 10000

Targets for the Tariff Period

Indicator 2017/2018 2018/2019 2019/2020 2020/2021 2021/2022
Water Coverage (%) 92 93 94 95 96
Water Quality (%) 100 100 100 100 100
Non Revenue Water (%) 30 29 27 26 25
Hours of Supply (Hrs) 17 17.5 18 19 20
Metering Ratio (%) 94 96 98 99 99
Collection Efficiency (%) 92 93 94 94 94
Resale at Kiosk (Ksh/20L) 2 2 2 2 2
Staff per 1000 connections 5 5 4 4 4
Staff Costs (%) 30 30 30 30 30

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