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Tariff Details

Utility Start End
Block Approved Tariff (Ksh)

Meter Rent

Size (Inches) Approved Tariff (Ksh)
inch 50
inch 50
1 inch 250
1 inches 250
2 inches 250
2 inches 450
3 inches 450
4 inches 800
4 inches 1500

Water Deposits

Connection Type Approved Tariff (Ksh)
Domestic customer (single dwelling) 1500
Domestic customer (single connection serving more than one single dwelling including flats)consuming more than 200m3 10000
Water Kiosks where anticipated monthly consumption is:
Less than 50m3 1000
Between 50m3 and 100m3 2000
Between 100m3 and 150m3 2500
More than 150m3 3000
Retail shops, workshops and offices consuming more than 10m3 3000
Bar, restaurant and lodgings more than 15m3 5000
Hotel class “A” and “B” less than 150m3 10000
Hotel class “C” and ‘’D’’ more than 150m3 15000
Hospitals more than 150m3 20000
Minor construction site (temporary connection) less than 200m3 10000
Large construction site (temporary connection) more than 200m3 50000
Light industries less than 200m3 10000
Medium industries between 200m3and 300m3 15000
Heavy industries more than 300m3 20000
Health centres/dispensaries less than 150m3 5000
Schools/colleges/other institutions more than 200m3 10000
Schools less than 200m3 5000
Topping up of consumer deposit after disconnection based on actual average consumption for domestic consumers The actual cost subject to a minimum of 2,500

Other Charges

Service Approved Tariff (Ksh)
For special reading of a meter 200
For cutting off supply at the request of customer 200
For turning on supply otherwise than in respect of a first connection 200
For turning on supply after disconnection for non-payment 500
Water Bowser (own transport) per m3 180
Water Bowser by WSP 2500
For testing a meter at the request of the consumer where it is not found to register incorrectly to any degree exceeding 5% The actual cost subject to a minimum of   500
Exhauster Service (Company Exhauster) 5,000 for other customers and  4,000 for informal settlements    
Private Exhausters 15,000 per truck per month
(Dumping into the company’s sewer system)

Penalties

Penalty Description Approved Tariff (Ksh)
Self reconnection after cut off for non payment 5,000 and billing to be backdated from date of cut off
Surcharge for illegal connection- Domestic 10,000 and regularize connection
Surcharge for illegal connection- Commercial/ school/ college/ hospital 40,000 and regularize connection
Surcharge for illegal connection- Construction site 100,000 and regularize connection
Surcharge for illegal connection- Industry 500,000 and regularize connection
Illegal connection Sewerage Charges equal to those of illegal connection of water per category
Surcharge for tampering with meters (this to include meter removal, reversing of meter, etc) 5000
Surcharge for direct suction of water from the supply line using a pump 10000
Surcharge for meter loss or damage Cost of the meter

Targets for the Tariff Period

Indicator 2015/2016 2016/2017 2017/2018
Water Coverage (%) 35 40 45
Water Quality (%) 100% compliance with the quality standards 100% compliance with the quality standards 100% compliance with the quality standards
Non Revenue Water (%) 62 60 58
Hours of Supply (Hrs) 23 23 23
Metering Ratio (%) 95 97 100
Collection Efficiency (%) 93 94 95
Resale at Kiosk (Ksh/20L) KSh. 1 per 20 litres KSh. 1 per 20 litres KSh. 1 per 20 litres
Staff per 1000 connections 9 8 7
O&M Cost Coverage (%) 102 104 107

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