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Tariff Details

Utility Start End
Block Approved Tariff (Ksh)

Residential Household

0-6 Fixed Charge Ksh.260
7-20 Ksh 65
21-50 Ksh 84.5
51-100 Ksh 104
100-300 Ksh 130
Above 300 Ksh 169

Commercial/Industrial

0-6 Fixed Charge Ksh.260
7-20 Ksh 65
21-50 Ksh 84.5
51-100 Ksh 104
101-300 Ksh 130
Above 300 Ksh 169

Government Institutions

0-6 Fixed Charge Ksh.260
7-20 Ksh 65
21-50 Ksh 84.5
51-100 Ksh 104
101-300 Ksh 130
Above 300 Ksh 169

Schools and Colleges

0-600 Ksh 40
601-1200 Ksh 50
Above 1200 Ksh 90

Water Kiosks

Per-M3 Fixed Charge Ksh.35

Resale at Water Kiosk

Per-20 Litres Fixed Charge Ksh.1

Bulk water supply

Per-M3 Fixed Charge Ksh.0

Water Bowser(Tanker)

Per-M3 Fixed Charge Ksh.0

Flat Rate (Un-metered)

Per-Month Fixed Charge Ksh.0

Prepaid Meters

Per-M3 Fixed Charge Ksh.0
Sewer Tariff
(i) Sewerage is charged at 75% of the water billed for all customers with sewer connection. Disconnected water accounts shall be charged based on the average of the last three months’ sewer charges before the disconnection. (ii) Customers with no water connection: (a) Individual Domestic Customers: flat rate of KSh. 300 per month (b) All other customers: 75% of volume of water used as per the metered source of water.

Meter Rent

Size (Inches) Approved Tariff (Ksh)
inch 50
inch 50
1 inch 250
1 inches 250
2 inches 250
2 inches 450
3 inches 450
4 inches 800
4 inches 1500

Water Deposits

Connection Type Approved Tariff (Ksh)
Domestic consumer (single dwelling) 1500
Domestic consumer (single connection serving more than one single dwelling including flats) consuming more than 200 cubic metres 10000
Water kiosks where anticipated monthly consumption is
Less than 50M3 1000
Between 50M3 and 100M3 2000
Between 100M3 and 150M3 2500
More than 150M3 3000
Retail shops, workshops and offices consuming more than 10 cubic metres 3000
Bar, restaurant and lodgings more than 15 cubic metres 5000
Hospitals more than 150 cubic metres 20000
Minor construction site (temporary connection) less than 200 cubic metres 10000
Large construction site (temporary connection) more than 200 metres 50000
Light industries less than 200 cubic metres 10000
Medium industries 200 to 300 cubic metres 15000
Heavy industries more than 300 cubic metres 20000
Health centres/dispensaries less than 150 cubic metres 5000
Schools/colleges/other institutions more than 200 cubic metres 10000
Schools less than 200 cubic metres 5000
Topping up of consumer deposit after disconnection based on actual average consumption for domestic consumers The actual cost subject to a minimum cost of 2,500

Other Charges

Service Approved Tariff (Ksh)
For special reading of a meter 200
For cutting off the supply at the request of the consumer 200
For turning on the supply otherwise than in respect of a first connection 200
For turning on the supply after a disconnection for non payment 500
Water Bowser(own transport)per cu.m 180
Water Bowser  by WSP 2500
For testing a meter at the request of the consumer where it is not found to register incorrectly to any degree exceeding 5 percent The actual cost subject to a minimum charge of 500.00
Exhauster Services (Company Exhauster) 5,000 for other customers and 4,000 for informal settlements

Penalties

Penalty Description Approved Tariff (Ksh)
Self reconnection after cut off for non payment 5,000 and billing to be backdated from date of cut off
Surcharge for illegal connection- Domestic 10,000 and regularize connection
Surcharge for illegal connection- Commercial/ school/ college/ hospital 40,000 and regularize connection
Surcharge for illegal connection- Construction site 100,000 and regularize connection
Surcharge for illegal connection- Industry 500,000 and regularize connection
Surcharge for tampering with meters (this to include meter removal, reversing of meter, etc) 5000
Surcharge for direct suction of water from the supply line using a pump 10000
Surcharge for meter loss or damage Cost of the meter

Targets for the Tariff Period

Indicator 2015/2016 2016/2017 2017/2018
Water Coverage (%) 18 22 26
Water Quality (%) 100% compliance with the quality standards 100% compliance with the quality standards 100% compliance with the quality standards
Non Revenue Water (%) 32.4 31.7 31.1
Hours of Supply (Hrs) 12 13 14
Metering Ratio (%) 85 92 100
Resale at Kiosk (Ksh/20L) KSh. 1 per 20 litres KSh. 1 per 20 litres KSh. 1 per 20 litres
Staff per 1000 connections 10 9 9
O&M Cost Coverage (%) 101.7 101.2 101.3

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